Resume

Summary

Master collaborator and problem solver with excellent emotional intelligence. Innovative leader and a team player focused on strategy, implementation and program management.

I understand how human behavior plays a role in employee engagement, change management, and development. I love building mentoring and champion programs. I’m super passionate about diversity & inclusion and the employee experience.

I believe when people build their strengths they are more engaged and happier at work. I create and facilitate professional development workshops focused on 1) encouraging teams to understand their individual and collective strengths and 2) increasing collaboration. I provide leadership development coaching to support the sustainability of the workshops. Clients include Mosaic Bay and Weight Watchers.

Key Skills & Expertise

  • Leadership; collaboration; employee experience and engagement
  • Human resources; career development; talent & learning
  • Social business; community management; internal communications
  • Understanding human behavior; cultural diversity
  • Team building; workshop facilitation
  • MACRO social work (management, advocacy, community building, research, organizing)

Professional Experience

Change Management and Learning Strategist (Contract), Kaiser Permanente, Feb. 2020 – Present)

  • Leading engagement and communication planning/development of outcomes-based learning paths that help diverse populations of KP users make the most of Office 365 technologies, including Outlook and Teams.

Engagement and Collaboration Consultant, Owner, Self, Jul. 2016 – Present

When people build their strengths they are more engaged and happier at work!

  • Consulting services on the best practices of employee engagement, program management, change readiness and management, human behavior and relationships in the work place, internal communications strategy, and collaboration
  • Creating and facilitating organizational development workshops focused on: 1) encouraging teams to understand their individual and collective strengths; 2) creating improved relationships and collaboration; and 3) increasing engagement
  • Providing leadership development coaching to support action plans
  • Clients include Pandora Media, Vituity Healthcare, Mosaic Bay (nonprofit), and WW International

HR Program Manager and Internal Communications (Contract), Pandora, Nov. 2018 – Mar. 2019)

  • Provided project management, change management, and internal communications strategy and support
  • Managed the performance review cycle process
  • Consulted on HR comms pre and post-acquisition
  • Consulted with the Learning & Development team as they built their 2019 initiatives and integration strategy
  • Provided communications strategy for the diversity & inclusion team as they planned their 2019 strategy and heritage month events.
  • Led governance across project management life-cycle and driving cross-team collaboration while seeking to accelerate progress toward plan goals while removing barriers
  • Created and managed execution of communications plan and roll-out
  • Developed change management strategies that will drive adoption and enablement for impacted audiences

HR Change Management Specialist (Contract), Vituity, Nov. 2017 – Oct. 2018

  • Deployed new Service Delivery model and HR Policies and Procedures
  • Provided program management support for Service Delivery team while driving employee adoption and engagement for ServiceNow Implementation
  • Facilitated stakeholder and change impact assessment workshops and co-led large change champion program
  • Created communications and implementation plans
  • Provided tactical support where needed (i.e. designing content, writing, building presentations, etc.)
  • Specialized in change readiness and provided readiness training to impacted audiences and leadership development course

Engagement Strategist, IBM Services, Oct. 2013 – Nov. 2017

  • Workforce enablement, employee engagement, executive communications
  • Designed, developed, and implemented a social business/communications strategy
  • Consulted on and supported HR related programs
  • Lead a volunteer group of social evangelists
  • Shared best practices through presenting, coaching and mentoring
  • Stretch assignments with HR Data Analytics and Global Diversity & Inclusion

Social Learning Consultant, IBM Center for Advanced Learning, Jul. 2011 – Oct. 2013

  • Consulted on best practices of mentoring and other experienced-based learning
  • Trained and educated on the use of social media in business
  • Facilitated global mentoring programs
  • Organized virtual new hire conference

Career Development Program Manager, IBM Talent, Jul. 2008 – Jul. 2011

  • Managed career development expert program
  • Supported career development deployment activities including communications and training
  • Assisted in planning and execution of change management for deployment of global career development program
  • Member of Global Mentoring Team – designed and delivered mentoring programs and consulted on best practices
  • Presented 50+ times on career development and mentoring

Licensed Master Social Worker, HealthAlliance Hospital, Feb.2007 – Jul. 2008

  • Member of Chemical Dependency Treatment Team
  • Provided evaluation and assessment of needs before recommending treatment
  • Case management including coordination of services with other agencies
  • Facilitated group therapy for both working adults and adolescents with substance abuse issues
  • Individual counseling with a focus on cognitive-behavioral therapy
  • Mental health referrals

Program Director/Case Manager, Life Services of Spokane, Aug. 2005 – Dec. 2006

  • Supervisor for 6 employees at a maternity home serving pregnant teenagers
  • Strategic planning, budgeting, and grant-writing
  • Training and managing volunteers
  • Case management
  • Maintaining state operating licenses of both the group home and child-placing agency
  • Licensing foster families and conducting home visits
  • Presented lecture at State Agency Provider Meeting: Child Witnesses of Domestic Violence

Volunteer Social Worker, Community Advanced Practice Nurses, Inc., Sept. 2004 – Jul. 2005

  • Took a year off after grad school to participate in volunteer program in inner-city Atlanta
  • Volunteered for health care clinic for the homeless and medically under-served
  • Assisted everyday operations in mental health division
  • Developed and wrote grant for Health Advocacy Program
  • Planned and organized wellness program for homeless women
  • Facilitated two support/empowerment groups for homeless women and teenage girls
  • Healthcare for the Homeless Conference Participant

Masters-level Intern, New York State Coalition Against Sexual Assault, May 2003 – June 2004

  • Created an “Adopt-a-Center” program
  • Helped plan large events
  • Developed research project on Crime Victim’s Fee
  • Involved in editing the Coalitions Manual provided to all Rape Crisis Centers

BSW-level Intern, Monroe County Domestic Violence Court, Jan. 2003 – June 2003

  • Interviewed survivors
  • Wrote requests for Orders of Protection
  • Observed court proceedings

Education

  • Roberts Wesleyan College, Bachelor of Science, cum laude, May 2003
  • University At Albany, School of Social Welfare, Master of Social Work, May 2004
  • Licensed in the State of New York, 2007 – 2015

Publications

  • Mentoring Across Borders — Cultural Diversity in Mentoring
  • Top Tips for Mentors — How to Make Mentoring a Success
  • Co-authored an internal paper on Generational Diversity & Mentoring